ILLINOIS: SERVICE AND SUPPORT

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Service and Support

Best-in-class technicians, a 24-hour in-house Service Solutions Center and a commitment to preventative maintenance

With Accel’s best-in-class team of technicians located throughout the state, an in-house Service Solutions Center and a concentrated focus on preventative maintenance, we are dedicated to ensuring your machines are working properly.

   

CHECK OUT WHAT ACCEL'S SUPPORT TEAM HAS TO OFFER:

   

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SERVICE SOLUTIONS CALL CENTER

Accel's in-house Service Solutions Call Center is open 24 hours a day — 365 days a year. Our team of trained professionals are always available to help. The 24-hour service phone line is manned strictly by Accel team members — not an outside service.

24 HOUR SERVICE SOLUTIONS CALL CENTER

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SUPPORT CENTERS

Accel’s nine Illinois support centers and 200 technicians ensure speedy response times and a 92% first fix rate. Accel’s support centers are located in Burr Ridge, Champaign, Collinsville, LaSalle, Peoria, Rockford, Springfield, Tinley Park and Watseka.

SUPPORT CENTERS

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COLLECTION AND TREASURY SERVICES

Accel also has in-house cash collection and treasury services and a locked cassette system. We do not transfer open cash in your establishment while we collect.

COLLECTION AND TREASURY SERVICES

   

WE TAKE CARE OF OUR EQUIPMENT:

   

   

Accel provides a Preventative Maintenance program to all our partner locations — free of charge. Establishment site visits occur every 30-45 days for:

  • Routine maintenance checks
  • Comprehensive cleaning and disinfecting of all machines
  • Application of a shine agent to give video gaming terminals that “new” look

   

Service

OUR SERVICE TEAM IS READY TO ASSIST YOU:

Our team has variety of services.

  •  24-hour service phone line manned by Accel employees

  • Nearly 200 Accel technicians and nine support centers

  • 15% of service issues are resolved over the phone

  • 45- to 60-minute average response time, with a 92% first fix rate

  • In-house cash collection and treasury services and locked cassette system

OUR SERVICE TEAM IS READY TO ASSIST YOU:

Our team has variety of services.

  •  24-hour service phone line manned by Accel employees

  • Nearly 200 Accel technicians and nine support centers

  • 15% of service issues are resolved over the phone

  • 45- to 60-minute average response time, with a 92% first fix rate

  • In-house cash collection and treasury services and locked cassette system
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WANT TO LEARN MORE NOW?

Contact us or your Accel Relationship Manager today!

 

LOOKING FOR MORE?

VIEW OUR

ADDITIONAL RESOURCES

 

WANT TO LEARN MORE NOW?

Contact us or your Accel Relationship Manager today!

 

LOOKING FOR MORE?

VIEW OUR

ADDITIONAL RESOURCES