- Pete Klementzos, owner of P.J. Klem's in Lyons, Illinois
A few years after bringing video gaming to his establishment, Jim Talerico, owner of Mama Luigi’s, a Bridgeview, Illinois-based restaurant, was frustrated. Talerico found the terminal operator he was working with didn’t respond to his repeated requests for newer and better equipment.
Mama Luigi’s officially selected Accel as its terminal operator in March 2017, and the difference was immediately apparent to owner Jim Talerico. During the six months post-switchover, from April to September, the restaurant’s NTI from video gaming rose nearly 21 percent.
Pat Summers, owner of After the Fox in McHenry, said his previous terminal operator wasn't helping his location deliver a stellar video gaming experience to its customers. At that time, he decided to look for another slot provider.
After the transition to Accel Entertainment in March 2017, Summers quickly noticed improvements in service compared with the previous Terminal Operator.
“The service has been wonderful,” he says. “Machines are never down that long, so I’m happy."
Don Cuppini, owner of Slots of Fun in Rockford, Illinois, decided to switch to Accel in January, 2017. He quickly realized that he made the right choice in picking Accel, when he saw the elevated level of service, ranging from cash payouts to supplying new, high-quality games.
Tom Jiaras has owned and operated Hot Slots Getaway, located in Richmond, Illinois, since 2015. Because of the special attention Accel provides around all aspects of the customer’s experience — from providing the latest and greatest video gaming titles to keeping its customers in the loop on things like regulatory developments and revenues — Accel draws high marks from Jiaras.
"Since we first opened our door and we started our partnership with Accel, our business has increased somewhere between 40-50% and it’s been wonderful to do this because success breeds more success."
Pete Klementzos, who opened P.J. Klem’s in 1984, added video gaming to his restaurant in 2013 shortly after the Illinois Gaming Board began licensing establishments across the state. He switched his terminal operator to Accel in July 2017 and from the start, he was very pleased with his decision.
Not only does Klementzos share that there was virtually no down time during his switch, he also saw his NTI raise by a staggering 54%.
Gurjit Nanrhe made the decision to partner with Accel Entertainment and open his own gaming parlor - The Air Jiffy Lounge - outside Springfield, Illinois. With the help of Accel Entertainment's top-of-the-line technical assistance and expert marketing support, Nanrhe was able to make The Air Jiffy Lounge a total success.
Pheasant Lanes Family Fun Center in Bloomington, Illinois went live with Accel Entertainment's gaming in 2016 and has been a valued partner of ours ever since. Gaming Manager David Bartlett knows that strong relationships are a big reason for Pheasant Lanes' video gaming success.