An Illinois Gaming Provider with Family Roots

The most important part of Accel Entertainment, apart from our Illinois gaming license, is our people.

We still remember the days when the number of employees could be counted on two hands and we'd hold company meetings at a corner bar.

At our present day "all company" meetings, it seems we always need standing room to fit everyone in one space. We've grown quickly, but we've done so strategically. We value our past, and we’ll never lose our family feel. 

We operate slot machines and amusement equipment in establishments. We focus on our partnerships with establishment owners and provide resources for keeping them compliant and maximizing their revenue.

“There’s nothing more important than building relationships that start with trust and integrity, and maximize value for both parties,” says founder and CEO, Andy Rubenstein.

Accel Entertainment Employees

Accel Entertainment's History

Accel Entertainment was granted its Terminal Operator license by the Illinois Gaming Board on March 15, 2012. Accel was one of the first Terminal Operators to be licensed in the state.

The founders of Accel were business professionals who saw an opportunity for success in the Illinois gaming market. They brought friends and family together to form a company that would focus on developing mutually successful relationships with their customers.

The Illinois Video Gaming Act was enacted on July 13, 2009 to help fund Public Act 96-0034, a $31 billion State infrastructure improvement plan.The Video Gaming Act allowed up to five video gaming terminals (VGTs) to be operated at liquor-licensed establishments, certain fraternal and veterans organizations and truck stops.

On October 9, 2012, the Video gaming market officially commenced live operations.

Read more on the Illinois Gaming Board's website.

What Makes Accel Different

Our relationships with our customers are at the center of everything we do. Accordingly, we believe in taking good care of our customers and providing unparalleled service to increase their profitability.

Support in Every Illinois Region

Our teams are strategically located to reach our locations fast when they need them.  Our expertise is spread throughout the entire state of Illinois. We have more locations (over 1,300) and more machines (the equivalent of 7 casinos) than any other slot provider. Therefore, it's important we have the support to match. 

Accel Entertainment Service Center

Relationship Managers

Our Relationship Manager (RM) team is completely devoted to one fundamental mission: helping customers across the state of Illinois achieve success with video gaming.

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Our competitors may claim to have RMs, but there is no team that takes a stake in our customers’ success like ours.

Questions? Ask here!

 We Take Care of Our Equipment: Technicians and Preventative Maintenance

We developed our preventative maintenance program to cut down on service calls and increase our machines up time. So far, it has paid off. Accel provides a Preventative Maintenance program to all of its customers, free of charge. That means we’re doing site visits to each of our 1,500 statewide customers every 30-45 days.

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In those visits, members of our field team do routine maintenance checks that are completed in about 45 minutes. (We typically schedule those at a time that doesn’t interfere with peak playing hours.) As part of that, we do a comprehensive cleaning and disinfecting of all machines, and apply a shine agent to give the VGTs that “new” look. It’s all done with the goal of making you and your patrons happy.

Don't Just Take Our Word For It

Watch-After-the-Fox

Our goal is to build long-term business relationships that are mutually profitable with all of our locations. We believe the best way to ensure success is to put people before profits.

When owner Pat Summers found After the Fox’s Terminal Operator wasn’t meeting his standards for providing the best possible video gaming experience, he decided to switch to Accel Entertainment. Click here to learn more about After The Fox's expirience and view our other case studies.

Our Employees Say It Best

“I work for a company that has a core value of taking care of each other and relationships at the heart of it. From the top of the company down to new hires, it’s something that takes precedence over the bottom line. We take care of each other and it makes for a great environment to work in.”

Teresa Slepawic, Director of Relationship Management Strategy

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Marie Belair

“I enjoy working at Accel because of the culture and people. Everyone is very helpful and supportive, and it has been fun growing with the Accel family. There are always new challenges that keep work exciting and never boring.”

Marie Belair, Inventory and Compliance Manager

“The culture here is all about the employees, and the customers as well. It’s from the top to the bottom, the CEO wants to ensure that the employees here are happy and I’m proud to be a part of that. 

It’s nice to see people walking around smiling, standing upright, not slouching and feeling lousy about coming to work.”

Pete Negro, Director of Logistics

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Careers with Accel

Contact Us

If you have more questions about our business, reach out to us today.

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Talk to one of our experts about adding gaming machines to your establishment today.