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Our relationships with our customers are at the center of everything we do. Accordingly, we believe in taking good care of our customers and providing unparalleled service to increase their profitability.
Our teams are strategically located to reach our locations fast when they need them. Our expertise is spread throughout the entire state of Illinois. We have more locations (over 1,300) and more machines (the equivalent of 7 casinos) than any other slot provider. Therefore, it's important we have the support to match.
We developed our preventative maintenance program to cut down on service calls and increase our machines up time. So far, it has paid off. Accel provides a Preventative Maintenance program to all of its customers, free of charge. That means we’re doing site visits to each of our 1,500 statewide customers every 30-45 days.
In those visits, members of our field team do routine maintenance checks that are completed in about 45 minutes. (We typically schedule those at a time that doesn’t interfere with peak playing hours.) As part of that, we do a comprehensive cleaning and disinfecting of all machines, and apply a shine agent to give the VGTs that “new” look. It’s all done with the goal of making you and your patrons happy.
“The culture here is all about the employees, and the customers as well. It’s from the top to the bottom, the CEO wants to ensure that the employees here are happy and I’m proud to be a part of that.
It’s nice to see people walking around smiling, standing upright, not slouching and feeling lousy about coming to work.”
Pete Negro, Director of Logistics
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