Our Relationship Manager (RM) team is completely devoted to one fundamental mission: helping customers across the state of Illinois achieve success with video gaming.
Our competitors may claim to have RMs, but there is no team that takes a stake in our customers’ success like ours.
We developed our preventative maintenance program to cut down on service calls and increase our machines up time. So far, it has paid off. Accel provides a Preventative Maintenance program to all of its customers, free of charge. That means we’re doing site visits to each of our 1,500 statewide customers every 30-45 days.
In those visits, members of our field team do routine maintenance checks that are completed in about 45 minutes. (We typically schedule those at a time that doesn’t interfere with peak playing hours.) As part of that, we do a comprehensive cleaning and disinfecting of all machines, and apply a shine agent to give the VGTs that “new” look. It’s all done with the goal of making you and your patrons happy.
When The Forge started gaming with a competitor slot machine provider, they weren't reaching their potential. The Forge owner, Hank Rusin, discusses the changes Accel made to help increase their revenue by 86%. Click here to read more about The Forge's 86% revenue increase and view our other case studies.
“There are so many different variables in a bar that you’re looking at,” he says. “You’d think that when placing a machine, people are just going to come in and play it, and that’s just not necessarily true. Accel has actually put themselves in a customer’s situation and said, ‘Hey, this would be much better,’ and it turned out to be that way."
“I work for a company that has a core value of taking care of each other and relationships at the heart of it. From the top of the company down to new hires, it’s something that takes precedence over the bottom line. We take care of each other and it makes for a great environment to work in.”
Teresa Slepawic, Director of Relationship Management Strategy
“I enjoy working at Accel because of the culture and people. Everyone is very helpful and supportive, and it has been fun growing with the Accel family. There are always new challenges that keep work exciting and never boring.”
Marie Belair, Inventory and Compliance Manager
“The culture here is all about the employees, and the customers as well. It’s from the top to the bottom, the CEO wants to ensure that the employees here are happy and I’m proud to be a part of that.
It’s nice to see people walking around smiling, standing upright, not slouching and feeling lousy about coming to work.”
Pete Negro, Director of Logistics
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