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Don Cuppini, owner of Slots of Fun, decided to switch the location’s terminal operator to Accel in January 2017. He quickly realized that he made the right choice in picking Accel, when he saw the elevated level of service, ranging from cash payouts to supplying new, high-quality games.
In the eight months after Slots of Fun switched over to Accel, the location saw an increase of 26 percent in their Net Terminal Income (NTI).
This testimonial features certain detail about the Illinois gaming market that, while accurate at the time of filming, may not reflect current policies.
Cuppini decided to switch Slots of Fun’s terminal operator to Accel in January 2017. He admits that he wasn’t completely certain he was making the right decision in changing over, but one of the nice things about having Accel Entertainment as a partner in the video gaming business is the fact that the machines tend to be up and running nearly all of the time.
“We’re glad we made the change. It’s a lot easier for us to do what we do best by partnering with somebody that does what they do best.”
My name is Don Cuppini and I’m an owner here at Slots of Fun in Rockford, IL.
Since January 2017, when we switched over to Accel, our experience with Accel and their team of people has been fantastic. We’re glad we made the change.
Our service has been great with Accel, from the standpoint of many facets. From a service standpoint, really adherent to any issues that we’ve had and correcting them right away for us and giving us the latest and greatest from the machines and the chips set in there to offer the best machines for our customers and also it’s really helped our bottom line and revenues are up because of that.
We got every new game and software upgrade that was out there. So we had the largest amount of games of anybody out there and the newest machines with all the added games.
Our customer experience from switching to Accel, I think has been fantastic. From the standpoint, we don’t have machines that are down for days any longer or ATM machine where their waiting to get a payout on a ticket. That’s handled a lot faster. So overall, that’s handled very, very well. The way that Accel takes care of the machines, in the morning for us, since we are so busy, dropping the machines, changing the tickets, changing out the money. We have very little down time and interrupts our clients a lot less. Which is always a benefit.
Our relationship with Cary, our manager, she’s been very responsive. If I need any help on anything or any questions I have she answers them. She gets the job done. She’s well qualified for the job as far as I’m concerned. We have no complaints of her. If there’s a problem, like I say, we can call and she’ll get to the bottom of it.
Since we’ve been with Accel, our revenue have increased over 20% and were happy that it has.
Our experience with Accel, going back to when we were thinking about making the change, obviously we were very nervous and overall as a whole I think we can kind of pat ourselves on the back that we made the right change. I’m glad we did and I’m glad they kept thru on their promises so it’s a lot easier on us to do business and do what we do best by partnering with somebody that does what they do best.
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